Call Centre Data Services

Data Supply

Data supply is one of the most important decisions a call centre makes, yet it’s one where people are reluctant to spend.

One of the biggest costs that a centre incurs is that of client data to call.

Buy bad data and watch as not only your conversation rates drop and staff get de-motivated, but also your costs increase, namely your telephone costs.

As a result, your Cost per Sale/Acquisition increases.

 

 

 

Data Options

 

Cold Call Data

This is exactly what it says.
We provide Name, ID Number, Contact Number.

Your agents then do the rest calling the data as required.

 

Profiled Data

This is similar to the above, however we profile the data according to your needs.

Whether you need certain age brackets, male/female or area of residence, we can sort and give you the required clients to call.

Tell us your requirements so we can profile accordingly.

 

Hot Leads

You supply us with your requirements and we provide you with HOT opt-in leads.

Naturally these leads cost more, BUT compare this to your staff and telephony costs.

Maybe I’m biased here, but I’ve never ‘col-called’ other than for training purposes or new recruits.

It’s down to personal preference maybe BUT;
I’d rather have 10 agents doing 4 sales each than 40 agents doing 1 sale each.

Think about it;

10 agents are somewhat easier to manage than 40.
Less space required, so rental would be cheaper.

Fewer Managers and QA needed.

Telephony costs will be around 75% less.

Agents much happier calling HOT leads than cold calling, and therefore again making it easier to motivate and manage.

 

Contact us and let us know your requirements so we can quote you accordingly.